Virtual Visit
About Virtual Visit
Virtual Visit refers to remote clinical consultations conducted via video, audio, or chat platforms. It has grown as a standard modality in healthcare, customer service, and professional services, enabling remote assessments, follow ups, and triage.
Trend Decomposition
Trigger: Push for accessible care, compliance with social distancing, and reimbursement support for telehealth services.
Behavior change: Patients and providers increasingly prefer remote appointments; scheduling, check ins, and prescriptions are increasingly digital.
Enabler: Wide broadband access, cloud based telehealth platforms, and favorable payer policies and reimbursements.
Constraint removed: Physical travel barriers and in person visit limitations reduced; streamlined workflows and integrated EHRs improve remote care.
PESTLE Analysis
Political: Telehealth reimbursement policies and cross state practice regulations shape adoption.
Economic: Reduced cost per visit and potential P4P incentives drive adoption; competition improves pricing.
Social: Increased acceptance of remote care and digital literacy fuels demand.
Technological: Advances in video software, interoperability, and AI triage support enable scalable virtual visits.
Legal: Privacy, consent, and data security regulations govern virtual visit platforms.
Environmental: Reduced travel lowers carbon footprint and facility utilization.
Jobs to be done framework
What problem does this trend help solve?
Access to timely medical care when in person visits are impractical.What workaround existed before?
In person visits, urgent care clinics, phone triage, and asynchronous messaging.What outcome matters most?
Speed and certainty of clinical assessment, plus convenience and cost control.Consumer Trend canvas
Basic Need: Access to convenient, timely healthcare.
Drivers of Change: Technology diffusion, rising patient expectations, and payer support for telehealth.
Emerging Consumer Needs: Flexible scheduling, integrated digital records, and reliable follow up.
New Consumer Expectations: High quality video experiences, data privacy, and seamless reimbursement.
Inspirations / Signals: Expansion of telemedicine across specialties and multi state licenses.
Innovations Emerging: AI triage, remote monitoring devices, and integrated AI assisted diagnostics.
Companies to watch
- Teladoc Health - Global telehealth provider offering virtual visits across specialties.
- Amwell - Telehealth platform delivering virtual urgent care and physician visits.
- Doctor On Demand - On demand video visits with board certified physicians.
- MDLIVE - Telehealth services for urgent care and behavioral health.
- Babylon Health - Digital health service providing virtual consultations and AI symptom checking.
- BetterHelp (for behavioral health telehealth networks) - Online therapy and counseling through virtual visits and messaging.
- Zipnosis - Virtual care platform focusing on triage and remote visits for clinics.
- Livongo (now part of Teladoc Health via integrated care platforms) - Digital health solutions with remote monitoring and telehealth integration.
- Plushcare - Direct to consumer telehealth platform offering virtual doctor visits.
- AMA Topline Telehealth Partners - Professional medical associations enabling telehealth adoption and guidelines.